State Bank of India (SBI) on Wednesday took steps to provide banking facilities to the customers at their doorstep.
Under this, the bank introduced lightweight devices to its customers through which various banking services can be availed. SBI Chairman Dinesh Khara said that the objective of this initiative is to strengthen financial inclusion and provide essential banking services to the common people. This initiative is part of increasing accessibility and convenience in availing bank services.
This step brings ‘kiosk banking’ directly to the doorstep of customers. This provides greater flexibility to Customer Service Center (CSP) agents, which will help them reach customers, especially those facing health issues, senior citizens and the disabled.
Khara said that under the new initiative, initially five major banking services – money withdrawal, deposit, money transfer, tracking money in bank account and account of transactions (mini statement) will be made available. These services account for more than 75 percent of the total transactions on the bank’s CSP.
He said that the bank is also planning to launch enrollment, account opening and card-based services under social security schemes later.